Q. Where do I get a Claim Number? -Claim numbers are issued by your insurance company at the time you report your accident. Write it down and bring it in with you when you come in to begin the repair process.
Q. Will the parts be ordered before I drop off my vehicle for repair? -Absolutely. We generally order your automobile's parts one week prior to your vehicle's scheduled date. This gives us time to receive the parts before your car gets to the shop, so we can get your car back to you as soon as possible.
Q. If my vehicle's frame is damaged is it considered a total loss? -No, a car is a total loss only when the price of repairs exceeds 75% of the determined value of the automobile. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our computerized frame measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can, in some cases, be replaced.
Q. Can you match the paint color? -Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Q. Can I get other work done on my vehicle while it is in the body shop? -Absolutely. Just let us know what other work you would like done so that we can estimate the costs and make the necessary arrangements.
Q. How long will it take to repair my vehicle? -Due to the extensive differences in vehicles and accidents, repair time can vary greatly. Feel free to ask for a completion date when your estimate is written and we will give you an approximate date based on the damages on your car and the other work we have in the shop.
Q. How can I get a rental car? -If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Q. How will I know when my car is complete? -You will be notified by telephone when your vehicle is ready to be picked up. Feel free to call or e-mail us (firstname.lastname@example.org) at any time during the repair process if you have questions or concerns.
Q. Is there a warranty on the repairs to my vehicle? -Yes. We guarantee all repairs with a Lifetime Warranty.
Q. Do I have to pay a deductible? -The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. Normally, if you are not at fault, the other person's insurance company would pay for your repairs and you would Not be responsible for a deductible. However, if you need to make a claim through your personal collision coverage, you would then be responsible for paying your deductible when you pick up your vehicle.
Q. Who do I pay my deductible to? -Your deductible is paid to the repair facility upon completion of the job.
Q. What forms of payment do you accept? -Cash, personal and insurance checks are welcome, as well as Visa and Mastercard.
Q. What are Betterment Charges? -Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. This betterment charge would be in addition to any deductible amount that you would owe.
Q. Can I wash my Car After it has been repaired? -Yes. Use the following recommendations when washing an area that has recently been painted. The first 30 days after a repair:
-Do wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
-Do Not use stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads if possible. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Be careful not to spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
-Do Not wax or polish the vehicle for 90 DAYS after the repair. This will allow the finish to dry and harden completely.